Technology FAQ

What should students do if their iPads are broken?

If your iPad is cracked or damaged in any other way, please bring it to Mrs. Zujko in the Palmer Computer Lab (C107). She will ask you some questions about the damage and send your device out for repairs. Typically, repairs take 10 - 20 days. When your device is returned, Mrs. Zujko will let you know that it can be picked up.

Where and when should students pick up repaired iPads?

Students will be notified via email or through their counselors or teachers that their iPad is ready to be picked up. High School students should pick up repaired devices from Mrs. Zujko in the Palmer Computer lab. 

How can I reset my Google password?

If you are having trouble logging in to any of the Google tools (Gmail, Classroom, Drive, Docs, etc.) and are in the High School, please see Mrs. Zujko in the Palmer Computer Lab (C107). If you are in Hommocks, please see Mrs. Jacobelli in the Library South Computer Lab. They will help you to reset your password.

If resetting your password does not solve the problem, please contact Michael Sammartano. He will attempt to remedy the situation, or refer you to IT for further assistance.

Where should new students go to set up district accounts?


The first thing you need to do is visit Mrs. Zujko in the Palmer Computer Lab (C107). She will help you log into the network, reset your password, and configure your Google Account. 


Students should visit Mrs. Jacobelli in the Library South Computer Lab (during periods 1 and 2 only). She will help you log into the network, reset your password, and configure your Google Account. 

How can I connect to the wifi if I already have too many devices connected?

Email Michael Sammartano and explain the problem. He will remove some of your devices so that you can add new ones.

How can I access a new app, software tool, or website subscription?

Complete this form online to request new apps, software, or subscriptions. Michael Sammartano will review your request and let you know if it is possible to proceed.

How do I log in to eSchool as a teacher, student, or parent?

All eSchool inquiries, including password resets, must go through Dr. Michael Kollmer's office. Email Mrs. Claire Reinhard directly with questions or issues.

View this video tutorial on how to access the parent portal.

How can I get help with my projector, classroom computers, printer, or other device?

For such inquires, please submit an IT HelpDesk ticket. A representative from the IT Department will come by to help remedy the situation.

What is BYOD?

“BYOD” stands for “Bring Your Own Device.” It is a model in which students provide personal devices (ie. laptops, chromebooks, tablets) for use in school.

Do I need to purchase a device for my child?

No. Participation in our BYOD is voluntary. Students have the option to check out a district-owned-device for the duration of the school year if they would rather not use a personal device.

If I decide to purchase a device for my child, which device is preferable?

We are strongly recommending the use of Chromebooks, which are inexpensive, durable, internet-only laptops. While there are many brands of Chromebooks available, we encourage you to consider purchasing education model Chromebooks, available from most manufacturers. These devices are built to withstand the rigors of educational use and work seamlessly with our network?

What else might I consider purchasing?

Keeping your device in good, working condition is imperative to the success of the program. Consider purchasing a case or cover, regardless of what type of device you choose to use. Select one that offers protection from drops, spills, and other things that could potentially damage the device. If you are purchasing a new device, consider also purchasing an extended warranty, protection plan, or insurance policy. These are available from many local and national insurance companies for approximately $20-$50 a year. If using a tablet, you might consider purchasing a Bluetooth keyboard for typing intensive learning activities.

What are the minimum required specifications for my device?

  • Battery life of at least 7 hours
  • 802.11n Wifi Capable
  • 4gb of RAM
  • Larger amounts of physical storage are unnecessary as students have access to unlimited cloud storage through their Google for Education accounts.

Do I need to purchase any software?

Students will be utilizing web-based resources in their classes. Content storage and organization will be done in Google Drive while communication, collaboration, and content creation will be be done with the many other G Suite for Education apps that are available, including Google Classroom, Docs, Slides, Sheets, Forms, and Sites. Any other tools utilized in the classroom will be web-based and free of charge. No additional software is required.

I would prefer to use a district-owned device. What is the process for borrowing one?

Students will have the option of checking out district-owned devices (Chromebooks or iPads) for use during the school year. This process will take place during the first weeks of school. Parents, guardians, and students must fill out the Device Loan Agreement and pring a printed, signed copy to the computer lab where they will be given their device. A small fee must be paid by families to cover insurance for the borrowed device.

How do I ensure that my device is safe and secure?

It is important that devices are never left unattended. Keep your device with you at all times, or securely locked in your locker. Be sure to label your device with your name so that it can be returned to you if found.

How can I protect my device from damage?

Here are some general precautions to consider while using your device:

  • Electronic devices are sensitive to temperature and light. Avoid leaving your device in cars, or outside exposed to the elements as exposure to intense heat, cold, or precipitation may cause damage.
  • Avoid stacking heavy objects such as textbooks and binders on top of the device to prevent accidental damage. Be especially careful when transporting your device in your backpack.
  • Avoid eating and drinking near the device.
  • Device screens are susceptible to cracking. Protective cases should be used when possible, and devices should always be handled with care.

What are the student's responsibilities?

Students are expected to bring their devices to every class, every day, unless a teacher specifically requests otherwise. Devices should be charged overnight and ready to go at the start of the school day. Forgetting a device is the same as forgetting a pen or notebook - devices are required instructional tools. If students do forget a device, or if their device runs out of charge, students are expected to check out a daily loaner device from the computer lab.

What if a student forgets his or her device?

Students are expected to have their devices with them every day as they hold the same importance as a pencil or notebook does. Consequences for not having a device in class will be determined by individual teachers. If a student does forget his or her device, building computer labs will have extra devices which students can check out for the day. They are expected to do so as to not miss any instructional time.

What if a student's Device is unavailable due to repairs?

Students may borrow a device from the school computer lab. This device will be signed out and may be taken home until such a time that your child's broken device is repaired or replaced.

How do we ensure content viewable by students is safe and secure?

The Mamaroneck School District filters web traffic and complies with Federal Regulations. In order to access the internet, students are required to log on to the district network using credentials provided to them.

How does the school district address Internet safety?

Internet safety lessons are integrated throughout the curriculum, whenever students are engaged in research, collaboration, and publishing. Mamaroneck School District teaches students the principles of digital citizenship, encouraging them to participate in online learning and expression, while teaching them to do so in a safety and ethical manner.

Does the district have an Acceptable Use Policy (AUP) for Internet and Network usage?

Yes, all student and parents/guardians are required to sign this policy at the start of the school year. The form can be reviewed and signed digitally.

What happens if a student violates the AUP?

Students who violate the AUP are subject to disciplinary action as per the DISTRICT Code of Conduct.

Do I need to create a Google Account for my child?

The Mamaroneck School District creates Google for Education accounts for every student in the district. Usernames and passwords are distributed on the first day of school. If your child needs assistance with his or her Google account, please contact Michael Sammartano (914-220-4112 or

Does the device need to have Microsoft Office applications installed?

No, students will be utilizing Google Docs instead of Microsoft Word, Google Slides instead of Microsoft PowerPoint, Google Sheets instead of Microsoft Excel, and a variety of other G Suite for Education applications. These online tools completely replace all Microsoft Office applications.

What resources are available to help me learn about G Suite for Education?

There are a variety of G Suite help resources available online. Here are some links to get you started:

How do I connect to the district wifi?

Students should connect to the “MUFSD_WIFI” network with their devices. They will be prompted to log in. Students should use their usernames (usually first initial, last name) and their network passwords. Once connected, their device will remember the network and automatically connect each day.

What if I don't know my login information?

Students can visit the computer lab teachers (Mrs. Jacobelli in the South Library Computer Lab in Hommocks Middle School, and Mrs. Zujko in the Palmer Computer Lab , C107, in Mamaroneck High School). There, they can find out their usernames and/or reset their passwords.

What about other technical difficulties my child might experience?

The school district staff is available to help students connect to the wifi network and navigate the G Suite for Education apps. All technical issues beyond that need to be handled by the students directly. We do not repair or troubleshoot devices that are not owned by the district.