Technology FAQ

What should students do if their iPads are broken?

HIGH SCHOOL STUDENTS

If your iPad is cracked or damaged in any other way, please bring it to Mrs. Zujko in the Palmer Computer Lab (C107). She will ask you some questions about the damage and send your device out for repairs. Typically, repairs take 10 - 20 days. When your device is returned, Mrs. Zujko will let you know that it can be picked up.

MIDDLE SCHOOL STUDENTS

If your iPad is cracked or damaged in any other way, please bring it to Mrs. Jacobelli in the Library South Computer Lab. She will ask you some questions about the damage and send your device out for repairs. Typically, repairs take 10 - 20 days. When your device is returned, Mrs. Santini (in the Assistant Principal's office) will let you know that it can be picked up.

All students, please note that if you break your device three times, it will not be returned and you will be required to provide your own personal device for use in class.

Where and when should students pick up repaired iPads?

Students will be notified via email or through their counselors or teachers that their iPad is ready to be picked up. High School students should pick up repaired devices from Mrs. Zujko in the Palmer Computer lab. Middle School students should pick up repaired iPads from Mrs. Santini in the Assistant Principal's office.

How can I reset my Google password?

If you are having trouble logging in to any of the Google tools (Gmail, Classroom, Drive, Docs, etc.) and are in the High School, please see Mrs. Zujko in the Palmer Computer Lab (C107). If you are in Hommocks, please see Mrs. Jacobelli in the Library South Computer Lab. They will help you to reset your password.

If resetting your password does not solve the problem, please contact Michael Sammartano. He will attempt to remedy the situation, or refer you to IT for further assistance.

Where should new students go to set up district accounts?

HIGH SCHOOL STUDENTS

The first thing you need to do is visit Mrs. Zujko in the Palmer Computer Lab (C107). She will help you log into the network, reset your password, and configure your Google Account. Once this is complete, you must wait one day, then contact Michael Sammartano. Bring in a check for $34 to cover insurance, and the completed AUP forms (these can also be completed online). Mr. Sammartano will assign you an iPad and complete all necessary configurations.

MIDDLE SCHOOL STUDENTS

The first thing you need to do is visit Mrs. Jacobelli in the Library South Computer Lab. She will help you log into the network, reset your password, and configure your Google Account. 8th Graders should wait one day, then contact Michael Sammartano. Bring in a check for $34 to cover insurance, and iPad Air 2 case, and the completed AUP forms (these can also be completed online). Mr. Sammartano will assign you an iPad and complete all necessary configurations.

How can I connect to the wifi if I already have too many devices connected?

Email Michael Sammartano and explain the problem. He will remove some of your devices so that you can add new ones.

How can I access a new app, software tool, or website subscription?

Complete this form online to request new apps, software, or subscriptions. Michael Sammartano will review your request and let you know if it is possible to proceed.

How do I log in to eSchool as a teacher, student, or parent?

All eSchool inquiries, including password resets, must go through Dr. Michael Kollmer's office. Email Dr. Kollmer directly with questions or issues.

View this video tutorial on how to access the parent portal.

How can I get help with my projector, classroom computers, printer, or other device?

For such inquires, please submit an IT HelpDesk ticket. A representative from the IT Department will come by to help remedy the situation.

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